At Glow Computers, we aim to provide a seamless shopping experience. Our Refund and Shipping Policy is designed to ensure transparency and customer satisfaction. Please review the details below to understand our policies.

Shipping Policy

1. Order Processing

• Orders are processed within 1-2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Options and Charges

• Standard Shipping: Delivery within 3-7 business days. Shipping fees depend on the destination and package weight.
• Free Shipping: Available for all products.
• Express Shipping: Delivery within 1-3 business days for an additional fee.

3. Order Tracking

• Once your order is shipped, you will receive a tracking number via email.
• Use this tracking number to monitor your delivery status on the courier’s website.

4. International Shipping

• Currently, we ship to all Pakistan. International shipping options may vary. Please contact us for more details.

5. Delivery Issues

• If your package is delayed or lost, please contact our customer support team at support@gamerspaw.com for assistance.

Refund Policy

1. Eligibility for Refunds

• Refunds are applicable for:
  • Items that arrive damaged or defective.
  • Orders canceled within 24 hours of placement.
  • Items returned in unused condition within 7 days of purchase.

2. Non-Refundable Items

• The following items are not eligible for refunds:
  • Customized or personalized products.
  • Items marked as final sale.
  • Products damaged due to misuse or mishandling.

3. Return Process

• To initiate a return:
  1. Contact us at support@gamerspaw.com with your order details.
  2. Ship the item back to our address: Glow Computers, A-86, Sector Z6, Gulshan-e-Maymar (75340), Karachi.
  3. Ensure the item is in its original packaging and includes all accessories.

4. Refund Processing

• Refunds will be processed within 5-7 business days after the returned item is received and inspected.
• The refund amount will be credited to your original payment method.

5. Exchanges

• Items can be exchanged for a similar product or store credit within 30 days of purchase.

6. Cancellation Policy

• Orders can be canceled within 24 hours of placement. To cancel, email support@gamerspaw.com with your order number.

Contact Us

If you have any questions or concerns about our Refund and Shipping Policy, please contact us:

Glow Computers
A-86, Sector Z6, Gulshan-e-Maymar (75340), Karachi
Phone: 0345-2413340, 0343-2569107, 0315-8656624
Email: support@gamerspaw.com

We value your trust and are committed to providing excellent service. Thank you for shopping with Glow Computers.