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At Glow Computers, we aim to provide a seamless shopping experience. Our Refund and Shipping Policy is designed to ensure transparency and customer satisfaction. Please review the details below to understand our policies.
Shipping Policy
1. Order Processing
- Orders are processed within 1-2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Options and Charges
- Standard Shipping: Delivery within 3-7 business days. Shipping fees depend on the destination and package weight.
- Free Shipping: Available for all products.
- Express Shipping: Delivery within 1-3 business days for an additional fee.
3. Order Tracking
- Once your order is shipped, you will receive a tracking number via email.
- Use this tracking number to monitor your delivery status on the courier’s website.
4. International Shipping
- Currently, we ship to all Pakistan. International shipping options may vary. Please contact us for more details.
5. Delivery Issues
- If your package is delayed or lost, please contact our customer support team at support@gamerspaw.com for assistance.
Refund Policy
1. Eligibility for Refunds
- Refunds are applicable for:
- Items that arrive damaged or defective.
- Orders canceled within 24 hours of placement.
- Items returned in unused condition within 7 days of purchase.
2. Non-Refundable Items
- The following items are not eligible for refunds:
- Customized or personalized products.
- Items marked as final sale.
- Products damaged due to misuse or mishandling.
3. Return Process
- To initiate a return:
- Contact us at support@gamerspaw.com with your order details.
- Ship the item back to our address: Glow Computers, A-86, Sector Z6, Gulshan-e-Maymar (75340), Karachi.
- Ensure the item is in its original packaging and includes all accessories.
4. Refund Processing
- Refunds will be processed within 5-7 business days after the returned item is received and inspected.
- The refund amount will be credited to your original payment method.
5. Exchanges
- Items can be exchanged for a similar product or store credit within 30 days of purchase.
6. Cancellation Policy
- Orders can be canceled within 24 hours of placement. To cancel, email support@gamerspaw.com with your order number.
Contact Us
If you have any questions or concerns about our Refund and Shipping Policy, please contact us:
Glow Computers
A-86, Sector Z6, Gulshan-e-Maymar (75340), Karachi
Phone: 0345-2413340, 0343-2569107, 0315-8656624
Email: support@gamerspaw.com
We value your trust and are committed to providing excellent service. Thank you for shopping with Glow Computers.