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Frequently Asked Questions (FAQs)
1. What products do you offer at Glow Computers?
We offer a wide range of computer-related products, including graphic cards, custom PC builds, laptops, gaming accessories, networking equipment, and much more. Explore our categories to find the perfect tech solutions for your needs.
2. Do you have a physical store?
Yes, Glow Computers operates both online and offline. You can visit our physical store at:
Glow Computers
A-86, Sector Z6, Gulshan-e-Maymar (75340), Karachi
3. How can I place an order?
Placing an order is simple:
Browse our product categories or use the search bar to find your desired item.
Click on the product and select “Add to Cart.”
Proceed to checkout, fill in your details, and complete the payment.
You’ll receive a confirmation email with your order details.
4. What payment methods do you accept?
We accept Cash on Delivery (COD).
5. Do you offer free delivery?
Yes, we offer free delivery on all products.
6. How long does order delivery take?
We aim to deliver your order within 3-7 business days, depending on your location. You will receive a tracking number to monitor your order status.
7. What is your return and refund policy?
We accept returns within 7 days of purchase. The product must be in its original packaging and unused. Refunds are processed within 5-7 business days after receiving the returned item. For more details, visit our Return and Refund Policy page.
8. Do your products come with a warranty?
Yes, most of our products include a manufacturer’s warranty. The duration and terms vary by product and brand. Please refer to the product page for specific warranty details.
9. Can you help me build a custom PC?
Absolutely! We specialize in custom PC builds tailored to your needs, whether it’s for gaming, professional work, or everyday use. Contact us with your requirements, and our experts will guide you through the process.
10. Do you provide installation or setup services?
Yes, we offer installation and setup services for select products. Please contact us for more details or to schedule a service.
11. How can I contact customer support?
Our customer support team is available 24/7. You can:
Call us: 0345-2413340, 0343-2569107, 0315-8656624
Email us: support@glowcomputers.com
Visit us: A-86, Sector Z6, Gulshan-e-Maymar (75340), Karachi
12. Can I track my order?
Yes, once your order is shipped, we will provide you with a tracking number. You can use this number to check the status of your delivery.
13. Do you offer bulk discounts for businesses?
Yes, we offer special pricing for bulk orders. Please contact our sales team for a customized quote at sales@glowcomputers.com.
14. Are your products genuine?
Yes, all our products are 100% genuine and sourced from authorized distributors. We prioritize quality and reliability for our customers.
15. Can I cancel my order?
Orders can be canceled within 24 hours of placement. Please contact our support team immediately to process your cancellation.
